You can book selected sporting events through our online booking engine, call our WA-based team on 1800 33 44 23, or visit us at 1/544 Beaufort Street, Mount Lawley WA 6050.

Your booking is confirmed once payment has been successfully received and you have received confirmation from us.

Once your order has been processed and the required deposit or payment has been received, you will receive confirmation. Please refer to the applicable Terms & Conditions for your booking.

Email us with your booking reference and requested change, or call 1800 33 44 23. Change and amendment conditions may apply under your booking Terms & Conditions.

Depending on your booking, you can expect information including:

• Booking confirmation
• Payment schedule or invoice, where applicable
• Travel itinerary and travel information
• Payment receipt
• Travel document collection or distribution information
• Full Terms & Conditions

Payment options can vary by booking. Please refer to your invoice, booking checkout and applicable Terms & Conditions for the payment methods available to you.

Contact your bank or card issuer to check whether the transaction has been blocked or whether your available limit is sufficient. If the issue continues, contact our team.

Where payment is taken through an online booking, the debit is generally processed as part of the booking transaction. Your booking screen and confirmation will show the payment status.

Online payment pages use secure encrypted connections, and payment details are passed to the relevant payment provider for validation and processing. If you experience a payment issue, contact your card issuer and our team for assistance.

Deposits and third-party fees may be non-refundable, and cancellation conditions vary by booking. Please refer to the Terms & Conditions that apply to your package for the relevant refund and cancellation policy.

Personal information received through an online booking or form is handled in accordance with our Terms & Conditions and privacy practices. Where available, you can update relevant personal details through your online account.

Gift vouchers are valid for 36 months from the date of issue. They are non-transferable, non-refundable and not redeemable for cash. A voucher can be used across multiple transactions until its value has been fully redeemed, subject to the voucher Terms & Conditions.

Where available, use your online account to update your email preferences. You can also contact our team if you need help changing your communication preferences.

• You must be at least 18 years old and have the authority to enter into a binding contract with us and the relevant supplier.
• Information you provide must be true, accurate, current and complete where required by a registration or booking process.
• You must keep that information up to date where changes occur.

• Single: one person staying in one room.
• Double: two people sharing one room and one double bed.
• Twin: two people sharing one room with two separate beds.
• Triple: three people sharing one room.
• Quad: four people sharing one room.

Package pricing is commonly shown per person based on the selected room-share arrangement.

Breakfast inclusion varies by package and hotel. If it is not already included, our team may be able to arrange it at an additional cost. Check your package inclusions or ask your consultant.

Yes, subject to availability. A single supplement or single-room rate will generally apply.

As a general guide, hotel check-in is commonly around 2pm–3pm and check-out around 10am–11am. Your hotel may use different times, so check your travel documents or hotel confirmation.

Usually, yes. Package flexibility and extra-night availability vary, so contact us on 1800 33 44 23 and we can quote the options available for your trip.

We can tailor many packages around your requirements. Ticket-only sales are not available for the events covered by this information page, but other combinations of travel services may be possible depending on the event and its Terms & Conditions.

Contact your consultant on 1800 33 44 23 or info@tasa.com.au. If your online account supports the change, you may also be able to add the number there before departure.

Additional baggage is generally arranged directly with the airline. Check the carrier’s baggage rules and fees before travel so you know the limits that apply to your fare.

As a general guide, allow around three hours before an international departure and around 60 minutes before a domestic departure. Always check the airline’s specific check-in and boarding deadlines.

We may be able to assist with reward-flight bookings. A service fee may apply, so contact our team for the available options and current pricing.

In many cases, yes, unless the particular event’s Terms & Conditions state otherwise. Ticket-only sales are not available for the events covered by this information page.

Upgrades can be arranged subject to availability and fare conditions. Contact us on 1800 33 44 23 to discuss the available options.

Keep your e-ticket and boarding pass. If points have not been credited, contact the airline’s loyalty program directly and provide the travel evidence they request.

We can submit seating requests, but airlines control seat allocation and large groups may not always be seated together. Contacting the airline directly before departure can also help confirm what options are available.

Transfers are not included unless your package specifically says they are. We can usually arrange transfers at an additional cost.

Follow the meeting instructions shown in your itinerary. Where a meet-and-greet service applies, your driver will generally be waiting in the nominated arrivals area with a sign displaying your name.

Departure transfers generally leave from the nominated hotel lobby at the time shown on your itinerary. Be ready in the meeting area before the scheduled departure time.

Yes. We can help arrange tours, entertainment and other activities to complement your trip, subject to availability and supplier conditions.

No. Event tickets must be combined with a land and/or air service unless a specific product is expressly offered otherwise.

We will do our best to accommodate linked seating requests, but they remain subject to availability and event restrictions and cannot be guaranteed across separate bookings.

Exact seat numbers may not be known until final allocations are received from the event provider. Before that point, we may only be able to confirm the relevant seating block or category.

Ticket timing varies by event and delivery method. For some events, tickets or travel documents are supplied close to departure. If required, alternative collection or delivery arrangements may be made and communicated to you before travel.

Yes, we can often tailor a package around major sporting events. Call us on 1800 33 44 23 to discuss what you have in mind.

Where physical documents are required, dispatch timing depends on when supplier documents and tickets are received. The original delivery guidance for this page allows for dispatch around two weeks before departure, with an email notification once documents have been sent.

You will also receive electronic itinerary information for confirmed bookings where applicable.

Where physical delivery is used, documents are sent using tracked Australia Post services. Delivery times after dispatch are subject to Australia Post conditions and can vary, particularly for regional and rural destinations.

Update your details through your TASA account where available, preferably well before departure. For a late address change, contact our team directly so we can confirm whether your documents have already been dispatched.

The original delivery terms for this page provide for physical document delivery within Australia only. If you will be overseas before documents are issued, contact our team so an appropriate event-specific arrangement can be confirmed.

Where tracked physical delivery is used, tracking information is provided after dispatch.

Delivery handling is subject to the carrier’s current process and any authority-to-leave instructions attached to the shipment. Follow the tracking information and collection instructions supplied by the carrier.

Alternative delivery arrangements may be possible depending on the carrier and the service available at the time. Enter the correct collection address at checkout where supported, or contact our team before dispatch.

Keep the documents, packaging and delivery information, then contact us as soon as possible with your booking number. We will work with you to resolve missing, incorrect or damaged travel documents.

If postage has been charged and your physical documents have not yet been dispatched, contact our team so the applicable refund position can be confirmed under your booking conditions.