FAQ’s, advice and some legal speak all on one page.
Going to the US?
Please see https://esta.cbp.dhs.gov for important information regarding compulsory pre-registration for their visa waiver program (“ESTA”). Australian passport holders will not be able to enter the United States without a valid ESTA (or visa).
It is the responsibility of the individual to ensure they are aware of any health requirements, including required vaccinations and necessary documents, pertaining to their visiting countries.
Don’t be late
Most airlines require passengers to check-in between 60-90 minutes prior to departure for domestic departures and between 2 – 3 hours prior to departure for international departures. The airline has the right to refuse boarding to passengers who do not check-in within the required check-in period. We do not hold any liability for failure to board your vessel as per the recommended times.
All parcels are sent via Australian Post Express Post envelopes.
Once your documents have been dispatched from our premises, delivery times are as per Australian Post Terms & Conditions.
Dispatch times may vary according to availability and any guarantees or representation made as to delivery times are limited to Australia and subject to any hold-ups resulting from Australian Post delays.
Please note that some rural locations may take slightly longer.
If you would like to track your goods, you can use the Australian Post, parcel tracking system! What happens if I am not home?
It will either be left unattended at your address (only if you have requested this) or the delivery driver will leave a note prompting you to visit your local Australian Post outlet, as stated on the docket.
Parcels are kept at the post office for 5 days – during this time you will receive a second reminder note. If the parcel has not been collected by then, it will be returned to our warehouse.
For residential deliveries being made by Australia Post, they can occur as early as 7am. For business addresses, the delivery will be made during regular business hours, 9am to 5pm.
During checkout, include the address of your ParcelPoint delivery location. Once submitted, we will deliver the order to that store for you to collect at a time that’s convenient for you.
A signed delivery receipt and your original booking number (found on your itinerary) will really help us get your new documents sorted ASAP, so please keep them handy when contacting our sales team.
As soon as you let us know, we’ll do our best to get your new documents sent out ASAP and we will not charge you for any additional postage.
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